Write to support@payoutsentry.com. We reply within two business days — in English or Spanish.
Tell us your store domain, the payout date you're asking about, and forward the alert if you got one. That's usually enough for us to reproduce what you saw.
Every difference in the email ends with a line that starts with "What to do", including the amount, the date and the transaction number. If that isn't enough, forward us the email and we'll walk you through it.
The most common cause is that the expense posted to a different account than the one we're checking. Tell us which account you use and we'll adjust the configuration.
It can also happen if the expense was dated well after the payout. By default we look up to five days out.
The alert lists the deposit numbers that match. Pull them up in QuickBooks and compare: if they're genuinely separate transactions that happen to share a date and an amount, let us know and we'll look into it.
No. PayoutSentry only reads. It never creates, modifies or deletes anything, in any system. When it finds a difference it tells you what to fix, but you make the fix yourself.
No. The app doesn't request permission to view orders or customers, so it can't read them even if it wanted to. We only access payout amounts and accounting entries. Details in the privacy policy.
Reply to any alert with the word STOP and we'll stop writing to you. That doesn't uninstall the app — to cut off access as well, see below.
Access stops immediately and we collect nothing new. If you also want the data we already collected deleted, write to us — that's a separate step and we handle it by hand.
Nothing happens. No payout means nothing to compare, and you get no email. We only write when we find a difference.
If you've found something you believe puts data at risk, write to support@payoutsentry.com with SECURITY in the subject line. We prioritize those reports above everything else.